It doesn’t matter how much you know about your product and processes: At some point, you'll have...
cross-functional training
Cross-Functional Team Training to Keep Teams Aligned
Onboarding, training, support, feedback, representing the Voice of the Customer… and doing all...
Create Great Training to Grow Your Company
In every business, it’s someone’s job to train the team and customers how to use your product. For...
Building Customer Champions Into Your Team Culture
Culture is what actually happens. We set out to influence our team or company culture in good...
How to Enable Sales Through Customer Success Alignment
So far, we have explored the unique advantages of Customer Success. But what if you’re part of the...
How Extelli Saved Tyler 10 Hours Training His Marketing Team
Meet Tyler. He’s the former Digital Marketing Director at a large non-profit organization with...
How to Educate Customers About Your Product on Their Schedule
What's the most common complaint from customers? It might be something about price or...
Using Shared Knowledge to Build Inclusive Teams with CAVU
Work feels scattered. We have team members working all over the world and around the clock....
KPIs for Customer Success: Top and Bottom Line Victories
So far in this series on the wonders of Customer Success, we have focused on the qualitative...
Building a Top Team: The Importance of 1-on-1 Meetings
We’ve come a long way since our primer on the World of Work in 2023. From creating clarity that...
How to Share Customer Feedback with Your Teams
You’ve done it: A seat at every important conversation in the company. You’re bringing the Voice...
Agile Workflows and Efficiency with Sigao Studios
Has being Agile ever mattered more? Uncertainty is at historic highs, customers have more options...
Voice of the Customer: Best Practices to Connect Teams
The divide between customers and the company is usually the largest… But not always. For a...
Customer Feedback is a Leading Indicator of Innovation
Innovation is a trillion-dollar industry. Companies spent at least $500 billion in R&D during...
Product Education for Startups: How-To with Conserv
Whether it’s the Mona Lisa behind a foot of glass or century-old birth certificates in a county...
Building Bridges: Your Customer Experience Team is a Superpower
Losing customers has always been a scary idea for a business. Without paying customers, you don’t...
Creating the Ultimate Customer Experience: The Secret Ingredient to Dramatic Success
Customer Success has never mattered more. By some reports, the average eCommerce customer who cost...
Build an Exceptional Distributed Team Culture with Magic Moments
Culture - maybe the most loaded buzzword in all of business. Is culture “what happens when...
How to Create Distributed Team Checklists to Unlock Your Work
Checklists. Those tedious, out-of-date forms handed down from managers to team members since time...
How to Empower a Distributed Team for Great Decisions
We make a lot of decisions every day. Some of them are tiny, like taking a sip of water. Others...
The Role of Clarity in Managing Distributed Teams
The New World of Work will be run by Distributed Teams… just like the world has always...
What is a Distributed Team? The State of Work in 2023
In 2023, everyone will work on a distributed team. Remote, hybrid, flexible, co-located;...